1.
Do
you offer Saturday delivery?
2.
How can I track my order?
3. Do
you ship internationally?
4.
Can I return merchandise by mail?
5.
I
have tried to call many times but all I get is a voicemail. Is there someone
there to answer the phone?
6. Is
my personal information secure?
7. How can I get a coupon code for special offers and promotions?
8.
How do I unsubscribe from your email?
9.
How do I know what size I wear?
10.
How do I find an item online that is sold out in the color and/or size that
I need?
11.
Do
you do price adjustments?
12.
Do
you offer gift packaging?
13.
How do I get a catalog?
14. Do
you have a store?
15.
How can I sell Miss Plus clothing for wholesale?
16.
How can I
model for Missplusclothing.com?
1. Do you offer Saturday delivery?
Saturday delivery is only available within the Continental
United States via the U.S. Postal Service.
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2. How can I track my order?
A shipping confirmation email will be sent to you
indicating the tracking number along with the link to check the delivery status
of your package at any time.
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3. Do you ship internationally?
Yes, we ship outside the United States. Click
here
to view our
international shipping policy.
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4. Can I return merchandise by mail?
Yes, Missplusclothing.com offers a 30 day return policy.
Unworn merchandise with tags intact will be accepted for a full refund or
exchange. Refunds will be issued in the same form as the original payment. Pack
and seal your return securely and mail to:
Miss Plus – Returns
4924 Balboa Blvd., Ste. 503
Encino, CA 91316-3402
You must pay for the expense of the return to us, and your
original shipping charges are not refundable. There are no additional shipping
charges on exchanges. Please allow 15 days for us to receive and process your
return. Allow two billing cycles for your refund to appear on your credit card
statement.
For more questions, please read our
return policy.
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5. I have tried to call many times but all I get is a
voicemail. Is there someone there to answer the phone?
Our hours of operation are 10 a.m.-5 p.m. PST
Monday-Friday. If you still get our voicemail that means all agents are
assisting other customers. Please leave a message with your name, phone number,
order number, the question you are calling about and the best time to reach you.
We will call you back at our earliest opportunity. Your call is very important
to us.
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6. Is my personal information secure?
We ensure that your personal information is private and
secure. For more information, please read our
privacy policy.
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7. How can I get a coupon code for special offers and
promotions?
You can sign up on our email list by clicking the E-mail
Sign-Up link located at the top of every page.
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8. How do I unsubscribe from your email list?
Send us an email with “unsubscribe” in the subject line to
missplus@missplusclothing.com.
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9. How do I know what size I wear?
You can refer to our
size chart. If you still need
assistance, please give us a call at 1-888-331-1569.
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10. How do I find an item online that is sold out in the
color and/or size that I need?
We do not backorder any of our fashions at this time.
Please check back with us as our policy may change in the future.
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11. Do you do price adjustments?
Due to the nature of our business and the affordability of
our merchandise, Miss Plus does not offer price adjustments at this time.
Please check back with us as our policy may change in the future.
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12. Do you offer gift packaging?
Missplusclothing.com does not offer gift packaging at this
time. Please check back with us as our policy may change in the future.
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13. How do I get a catalog?
Unfortunately, we will not be able to mail out a catalog to
you at this time. Please shop from our website 24 hours a day, 7 days a week.
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14. Do you have a store?
Selected merchandise are sold in selected women’s boutiques
across the United States. A list of plus size boutiques will be made available
at a later date. But for now please shop from our website 24 hours a day, 7 days
a week.
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15. How can I sell Miss Plus clothing for wholesale?
Missplusclothing.com does not offer plus size clothing for
wholesale since we are not a private label. Please check back with us as our
policy may change in the future.
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16. How can I model for Missplusclothing.com?
We appreciate your interest in becoming a Miss Plus plus
size model. Please send resume and photos to
models@missplusclothing.com or mail to:
Miss Plus
4924 Balboa Blvd., Ste 503
Encino, CA 91316-3402
For more questions, email us at
models@missplusclothing.com.
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